PRIVACY POLICY Elite Concrete Coatings LLC Last Updated: April 3, 2026 | Effective Date: April 3, 2026 | Jurisdiction: State of Colorado

This Privacy Policy describes how Elite Concrete Coatings LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal information you provide when you visit our website at eliteconcretecoatingsco.com or contact us to request services. By using our website or submitting your information to us, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal information in the following ways:

Information you provide directly:

• Name, phone number, email address, and property address when you submit a contact or estimate request form.
• Photos or project details you share with us voluntarily.
• Communications you send us via phone, text, or email.

Information collected automatically:

• Website usage data such as pages visited, time on site, browser type, and general geographic location, collected through cookies and analytics tools such as Google Analytics.
• IP address and device information collected automatically when you visit our site.

We do not collect payment card information directly. All payment processing is handled through secure third-party processors.

2. HOW WE USE YOUR INFORMATION

We use the information we collect solely for the following purposes:

• To respond to estimate requests, schedule projects, and communicate with you about your job.
• To fulfill our contractual obligations and deliver our services.
• To send you project updates, completion documentation, and warranty information.
• To send occasional promotional or follow-up communications about our services. You may opt out at any time (see Section 6).
• To analyze website traffic and improve our website’s performance and user experience.
• To comply with applicable Colorado law and legal obligations.

We do not use your information for automated decision-making or profiling.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (e.g., website hosting, analytics, or payment processing), who are contractually required to protect your information.
• With legal or regulatory authorities if required by law, court order, or to protect the rights and safety of our company or others.
• In connection with a business transfer such as a merger or acquisition, in which case your information would remain subject to this Privacy Policy.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to analyze site traffic and improve your experience. Cookies are small data files stored on your device.

• Analytics cookies (such as Google Analytics) help us understand how visitors use our site. This data is aggregated and anonymous.
• You may disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of the site.
• By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not use advertising cookies or sell your browsing data to advertisers.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• For the duration of our business relationship with you and your warranty period (2 years from project completion).
• As required by Colorado law or applicable statutes of limitation (generally up to 6 years for construction-related records).
• After the applicable retention period, your information will be securely deleted or anonymized.

6. YOUR RIGHTS AND CHOICES

As a Colorado resident, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to any legal retention obligations we may have.
• Right to Opt Out: You may opt out of promotional communications at any time by contacting us directly at (719) 639-0643 or by replying “STOP” to any text message we send.

We will respond to verified requests within a reasonable timeframe. We will not discriminate against you for exercising any of these rights.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure data storage, limited internal access to personal information, and use of reputable third-party service providers.

No method of data transmission or storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites such as review platforms or social media. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information to them.

9. CHILDREN’S PRIVACY

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any update constitutes your acceptance of the revised policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Elite Concrete Coatings LLC Colorado, USA Phone / Text: (719) 639-0643 Website: eliteconcretecoatingsco.com

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